Dear Ms Harris, Thank you for your online review. We've taken a look at the circumstances surrounding the delivery of your order and sincerely apologize for any inconvenience this may have caused you. New Covid regulations have forced us to change and adapt certain delivery protocols, such as requiring clients to have persons onsite to assist. Currently we feel it is important to adhere to the recommended Health and Safety guidelines, to reduce the risk of exposure for all drivers without compromising too much on delivery schedules. Based on previous communication with your sales representative at BBK; we did offer replacement of the damaged items. We understand that it may not always be possible to wait for replacement items; unfortunately transit damage could not have been foreseen. The worktops are delivered direct from the manufacturers depot; and we have reported the poor packaging to them - thank you for bringing this to our attention. All the best, BBK-Direct Team