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Testimonials
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(4,8/5)
(4,8/5)
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the delivery man went above and beyond in helping us
carrying the heavy boards very helpful made a huge difference
Posted by Robin Davis
(5/5)
31-10-2024
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Very helpful. Sorted out delivery for required date. All arrived when expected
Posted by Jeanette Baldwin
(5/5)
15-10-2024
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Very helpful. Great online chat and overall communication. Quick delivery.
Posted by Christine
(5/5)
09-10-2024
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Amazing product but improvement needed on communication
I kind of wanted to give 3 stars due to the chasing I had to do to get an email confirmation of the order, and a delivery date as I wasn't getting much communication, and they missed 2 trims off the order, but the quality of the splashback was so good I gave them 4 stars.
They refunded me straight away for the missed items as I was on a deadline and couldn't wait for them.
Excellent product and easy to fit, just could do with working on their communication
Posted by Tracy Butler, Bristol
(4/5)
09-10-2024
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Great choice sensible prices delivered on time by very helpful delivery team. Always kept up to date via email on order progress. Puts larger firms to shame. Would recommend to anyone
Posted by Howard
(5/5)
27-09-2024
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Great price together with excellent communications. When our Minerva order was delayed from a 4 week delivery to 10 weeks BBK-Direct gave us the option to cancel our order. We decided not to and are very happy with the product now that it has arrived.
Posted by Claire Bridges, Leicester
(5/5)
25-09-2024
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Good customer service very helpful
Posted by David Chapman, Coventry
(4/5)
03-08-2024
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nice quick delivery items were all in stock price was good too.
Posted by Robert Gooderham, Kent
(4/5)
05-07-2024
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The second person I spoke to at your company was very rude and was always taking over me. Which is not acceptable as I was the customer. Still waiting on order to be completed as 1 item missing.
Posted by Liz norman, Milton Keynes
(3/5)
13-06-2024
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Edited, I’m happy at how they resolved the issue
I’m a self employed kitchen fitter, placed my order with reasonable expectations, how wrong was I.
Twice I lost work to take time off for delivery only to be called once the day before and then on the actual rescheduled delivery day and told my order wasn’t arriving.
How many excuses can one company come up with? Well that’s two so far. Don’t waste your time ordering from this company, believe me you’ll be wasting more time than you expected.
Edit*
After being primarily disappointed, I have had a great response and they resolved all issues satisfactorily, therefore I changed my review accordingly
Posted by Strachan, Dundee
(4/5)
21-05-2024
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