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227 Testimonials -
0 1 2 3 4 (4,9/5)
DAN Such a nice change to receive brilliant customer service. From help and communication with ordering samples to recommendations to delivery and product quality. Very prompt responses, particularly from Lina who was so patient with my many questions.
Posted by , Swindon (5/5
J Very pleased with the service and product from BBK Direct - emails before delivery to keep me up-to-date with day and time of drop off. Customer service spot on - Thanks.
Posted by , Gateshead (5/5
Ros Great service from BBK. Kept informed all the way by Lina who is amazing. Emails answered almost by return. If only other companies were as efficient! Very happy with the Slabtech worktop and; the fitters were great too! Thanks Lina - you’re a star!!!
Posted by , Colehester (5/5
Sarah Whiteman Really pleased with the service and products from BBK. Yolanda and all the customer service team are so helpful, professional and friendly.
Posted by , Haverfordwest (5/5
Tracey bowdidge Great customer service. They were very helpful when I emailed them with a query. Delivery was quick, and the delivery driver was great. Very good experience overall
Posted by , Haverhill (5/5
Jackie Mcfadyen Very very pleased with customer service and delivery. I love my worktop and will be recommending this company to all my family and friends. My son-in-law is a builder and he will be using them in the future. Thank you so much to the lady in customer service for helping me so much to sort out what I needed . Very friendly. Thank you so much. The delivery men very very respectful and helpful.
Posted by , Corby (5/5
Verified Purchase
Chris Mills Think again before you give this company any money, had a email the day before my order was meant to be delivered stating that part of my order wasn’t in stock and their supplier had only just told them, the wait would be at least 3 weeks, told them that was no good so cancel the order, had to call them 3 times to get an email to confirm the order was cancelled and a refund was being processed, a week later still no refund so emailed them was told it would take 7-14 days, days 14 still no refund , now told it’s 7-14 working days, joke of a company keep clear, I have a feeling the good reviews are made up
It is not very often that we receive only 1-star reviews. We sincerely apologize that we were unable to supply your order on this occasion; and understand the inconvenience this may have caused you. We also rely on a supply chain that can be disrupted at times. Stock delays and shortages are inevitable when dealing with so many different products. We are mindful that you may be upset with a 7-14 working day turnaround on your refund; but please take into consideration that we try and adhere to a step-by-step process to avoid administrative errors when orders are cancelled. Your refund will reflect within the specified period. Please note that most reviews on our website are from verified users; and all reviews no matter how good or bad are made available on our website. We will continue to try and improve on the services. Thank you for your valued feedback. BBK-Direct Team
Posted by (1/5
DAVID CHAPMAN Excellent service and very good price.
Posted by , Hayling Island (5/5
http://35 Fernhurst Close
Tracy A big thank you to Lena who has gone out of her way to help me with my Apollo Workrtops order. Even when I had a slight problem on one of the items she quickly helped and dealt with it and problem solved. The delivery was received within the week and the guys were great and very polite. Brilliant service. Thank you, especially to Lena.
Posted by (5/5
charles irons Easy ordering process for 5 Wilsonart worktops. Discussed a few queries by phone, ordered on line Friday , Contacted by carrier Tuesday and delivered 9 AM Wednesday by a very helpful and pleasant driver. Excellent service and good pricing
Posted by , ELY -Cambridgshire (5/5
Verified Purchase