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BBK Direct

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217 Testimonials -
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Chris Mills Think again before you give this company any money, had a email the day before my order was meant to be delivered stating that part of my order wasn’t in stock and their supplier had only just told them, the wait would be at least 3 weeks, told them that was no good so cancel the order, had to call them 3 times to get an email to confirm the order was cancelled and a refund was being processed, a week later still no refund so emailed them was told it would take 7-14 days, days 14 still no refund , now told it’s 7-14 working days, joke of a company keep clear, I have a feeling the good reviews are made up
Administrator:
It is not very often that we receive only 1-star reviews. We sincerely apologize that we were unable to supply your order on this occasion; and understand the inconvenience this may have caused you. We also rely on a supply chain that can be disrupted at times. Stock delays and shortages are inevitable when dealing with so many different products. We are mindful that you may be upset with a 7-14 working day turnaround on your refund; but please take into consideration that we try and adhere to a step-by-step process to avoid administrative errors when orders are cancelled. Your refund will reflect within the specified period. Please note that most reviews on our website are from verified users; and all reviews no matter how good or bad are made available on our website. We will continue to try and improve on the services. Thank you for your valued feedback. BBK-Direct Team
Posted by (1/5) 
03-02-2022
Sarah Harris Very poor service regarding delivery. Changed delivery date at short notice, also unable to give a time slot though it's only curbside delivery (which costs £42 with no choice of date) so need to have 2 able bodied people present to accept and take inside. Delivery driver Greg was very kind and helpful but worktops arrived damaged, unsurprisingly as they were only wrapped in one layer of very thin plastic (like cling film) which had torn and ripped open in many places.
Administrator:
Dear Ms Harris, Thank you for your online review. We've taken a look at the circumstances surrounding the delivery of your order and sincerely apologize for any inconvenience this may have caused you. New Covid regulations have forced us to change and adapt certain delivery protocols, such as requiring clients to have persons onsite to assist. Currently we feel it is important to adhere to the recommended Health and Safety guidelines, to reduce the risk of exposure for all drivers without compromising too much on delivery schedules. Based on previous communication with your sales representative at BBK; we did offer replacement of the damaged items. We understand that it may not always be possible to wait for replacement items; unfortunately transit damage could not have been foreseen. The worktops are delivered direct from the manufacturers depot; and we have reported the poor packaging to them - thank you for bringing this to our attention. All the best, BBK-Direct Team
Posted by , Weymouth (1/5) 
11-06-2021
http://5B Great Western Terrace
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Testimonials ( 217 ) RSS Feed
(4,9/5)

Review By DAN,
DAN
Such a nice change to receive brilliant customer service. From help and communication with ordering ...
13-05-2022
Review By J,
J
Very pleased with the service and product from BBK Direct - emails before delivery to keep me up-to ...
03-05-2022
Review By Ros,
Ros
Great service from BBK. Kept informed all the way by Lina who is amazing. Emails answered almost by ...
25-04-2022
Review By Sarah Whiteman,
Sarah Whiteman
Really pleased with the service and products from BBK. Yolanda and all the customer service team ar ...
26-03-2022
Review By Tracey bowdidge,
Tracey bowdidge
Great customer service. They were very helpful when I emailed them with a query. Delivery was quick, ...
02-03-2022
See all Reviews

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Delivery

Fast reliable delivery in 3-5 working days. Please note*** Some products are only produced when ordered so these products and more distant delivery areas could have extended delivery dates. But you will receive a confirmed deliverey date within 24hours of placing your order and we will keep you well informed of ETA's, so you can plan your days better.

Prices

We definitely have the lowest prices on all the top home improvement brands in the UK and have a price match promise to stand by this. Also all our prices displayed on BBK Direct UK is the final product price, so you can rest assure that you wont get an unexpected surprise when placing your order.

Choice

With us you will definitly be spoilt for choice. Yes we have many different brands for a specific product, but rest asure they are all the top brands in the UK. We do this to make sure you find exactly what you looking for at the price you are looking for.

Free Samples

Call us on 0203 397 3998 or email us with your sample request to samples@bbk-direct.uk.com

Please include the following on your sample request, full name, full delivery address (Inc. post code), and contact number. Also include the manufacturer, colour and texture (If applicable) that you would like to receive a sample of or simply copy the url of the product into your sample email. 

Please note: All samples take 24-48hrs to be delivered. We pride ourselves on customer service excellence, so a BBK Direct UK staff member will call in 2-3 days to confirm that the samples have been received and help with any questions you may have.

Hardwood samples are charged at £7 per sample, one sample is refundable when purchasing your hardwood worktops.

Secure Payment

All online payments are done through PayPal the worlds most secure payment System, so shop online with us in total safety and confidence - ***Please Note*** No PayPal Account Required, Simply Pay With Debit Or Credit Card.

UK Nationwide Template & Fitting

The largest fabricator and installer in the UK for Granite, Quartz and Corian by Dupont worktops is now at your disposal. So contact us TODAY for an obligation free quote, and see that the best can also be the most affordable

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