Testimonials

"Amazing customer support Customer service informed me of the manufacturer delay to my Minerva worktop within a couple of days and offered me the option of cancelling the order. I decided to wait the couple of months and they kept in touch with progress. Jules, in particular, was amazing when I needed a rushed replacement worktop and supported me through the process. Can't fault the CS team and Online Stores. Trustpilot 20/10/2025"

"My order was made to order and delivered direct from the manufacturer. BBK direct's communication was great, they asked when I wanted the order delivered and advised the manufacturer. When the manufacturer couldn't meet the original delivery date Jules from BBK Direct chased them up, agreed a new date then followed up to ensure the delivery date would be met. She kept me informed throughout. The service was 5 star, as was the product. Trustpilot 17/10/2025"

"I ordered Maia Cristallo. The worktops were delivered with a two man team, both very accommodating. The jointing kit arrived damaged, but I received a replacement the next day. Trustpilot 14/10/2025"

"I had a very pleasant experience with this company. Easy to order online, helpful live chat support and goods delivered. Trustpilot 13/10/2025"

"Helpful. Cheap. Delivered… Brilliant. Trustpilot 10/10/2025"

"My flooring order was delivered within 3 days, they kept me updated. The driver was friendly and offloaded everything with a smile. Stunning service Trustpilot 10/10/2025"

"If you’re looking for compact worktops, try Online Store or BBK. They must have sent me 6 different samples, I finally settled on Aria Polar White. They were patient, kind, considerate and helped make my kitchen refurbishment much easier. Trustpilot 09/10/2025"

"‎Great. Mirostone was cheapest and delivered when I wanted it. Trustpilot 06/10/2025"

"‎I purchased 4 compact worktops and backsplash at a fraction of the cost elsewhere. Everything arrived as scheduled and we were kept well-informed of delivery dates and times and the driver called before he arrived. Trustpilot 06/10/2025"

"‎Above and beyond! I had been struggling to find a Minerva material sample for weeks as all I could get from the manufacturers was a printed paper. Joanne arranged this for me at no cost and it really did help me bring my kitchen plans together. The worktops are now installed and look fantastic. Trustpilot 05/10/2025"