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227 Testimonials -
0 1 2 3 4 (4,9/5)
Vicky Anne Scott Why on earth wasn't it wrapped up? Not impressed due to lack of wrapping and it could have broken so easily
Good morning Ms Scott, Thank you for your online review. I am sorry to hear that the Apollo Magna upstand arrived upwrapped. These items are delivered direct from the manufacturers, I will report this to them as well. Please contact us for a replacement or if the items are damaged. Kind regards, BBK-Direct Team
Posted by , Woking (3/5
http://4 Revesby Close, West End
Karen Hibberd Fantastic quality product and very good value but not so good delivery.1st attempt wrong product sent, 2nd attempt delivery turned up at 7.50am 2 days later with no warning he was going to be so early, especially when told I couldn’t ring till 8.30 to find out what time it would be arriving. Very inconvenient as no one available to help the single driver offload and then reload the old delivery , also had to rebook my fitter to come back another day at extra cost to me. Not a great experience but would use again for great quality product
Dear Ms Hibberd, Thank you for your online review. Although we are pleased to hear that you are happy with the Mistral products, I am sorry to hear that your delivery experiencing wasn't up to scratch. We thank you for bringing this matter to our attention. We know how important communication can be, so please accept our sincerest apologies for any inconvenience the delivery situation may have caused you. Please feel free to contact us again should you have any further queries. Kind regards, BBK-Direct Team
Posted by , Cambridge (3/5
Andy Trotter Staff at BBK made ordering Minerva worktop easy, and kept me informed of change to delivery date. Product not fitted yet, but looks great. Only comment is that Minerva is very heavy and, if you're DIYing, will need two pairs of hands.
Dear Mr Trotter, Thank you for your valued feedback. Please share some pictures with us when the Minerva is installed. Kind regards, Kristen (MD) and BBK-Direct Team
Posted by , Basingstoke (3/5