From Initial Quote to Fitting

A Step-by-Step Guide to Your New Worktops

Step 1. Accepting your quote

If accepting a quote emailed to you: Simply reply to that email with your full name and surname and the text “Quote Accepted”.

If accepting a quote from the online generator: Simply click the “Accept this Quote” button provided in the tool.

Step 2. Review and Confirmation

Once your quote acceptance is received and reviewed, confirmation of your order and a deposit payment request will be sent to you within 2 hours.

Please Note: We can only secure your template and fitting dates once the deposit payment has been received. We recommend doing this as soon as possible to avoid delays.

Step 3. Confirmation of Template and Fitting Dates

Once the deposit is received, it can take 48-72 hours for us to advise of the first possible template and fitting dates.

We do try our best to work around what is best for our customers, but all dates are based on available slots and operate on a first-come, first-served basis.

Step 4. Templating of Worktops

Prior to the template date, we will advise you of a time slot (generally a 3-hour window). Templating usually takes 1-2 hours depending on the size of the project.

Site Preparation Requirements:

To ensure an accurate template, the site must be prepared by the installer as follows:

All base units and end panels must be fixed in position (secured and tied to walls).
All walls should be battened out, usually with 50 x 25mm softwood.
Temporary surfaces and appliances (hobs and sinks) must be removed.
Wall tiles that prevent templating right back to the walls must be removed.
All appliances must be on-site for the technician to measure.

On-site Attendance: We request that a representative is on-site to confirm the positions of cut-outs for hobs, sinks, and taps. Note that changes to the original specification at this stage may result in price amendments or delivery timescale changes.

Step 5. Drawing Approval and Balance Payment

After the template is completed, you will receive a general layout drawing for approval and a balance due request.

If changes increase or decrease the quote, an amended acceptance will be sent showing the price impact.
Please pay the balance amount as soon as possible to ensure no delay to fitting.

IMPORTANT: Your worktops will not go into fabrication until the balance payment has been received.

Step 6. Fitting and Job Approval

Prior to the fitting date, we will advise you of your time slot. We aim to fit new work surfaces approximately two weeks after templating.

Essential Installation Notes:

Attendance: Please be present for the start of the fitting and for the final sign-off at the end.
Dust: Finishing and sanding is completed on-site. While we use dust extraction systems, some clearing up will be required afterwards.
Wall Fitting: To get a perfect fit, we may have to chase out parts of the wall. Any "making good" of the walls and sealing where the surface butts to the wall is to be completed by others.
Sinks/Surfaces: Ensure all temporary items are removed before our technicians arrive.