Worktops & Flooring UK Ltd is comitted to protecting the privacy of visitors to our web sites. This page outlines the information we collect and how it will be used.
Information we collect
The web site deals with two types of information:
Aggregate non-personal information
This includes general information about visitors to the web site and but doesn't contain information identifying individual visitors. This includes information such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This aggregate information is used to monitor the performance of the web site and to make improvements to the site and to the products and services on offer.
During the course of your visit to the site you may wish to place an order, request a quotation or subscribe to a newletter or to other commmunicaiton services. In order for us to process your request we may collect, process and store the following kinds of personal data:
- Your name, address, telpehone number and email address
- Details of the goods and services you order or which you have asked us about
This information is used to:
- provide you with the good and services you have requested
- send statements and invoices to you, and collect payments from you;
- provide you with the information you have requested
- send you general non-marketing & commercial communications;
- send you email notifications which you have specifically requested;
- deal with enquiries and complaints made by or about you relating to the website.
We may need to pass your details to a third party in order for them to provide services to you on our behalf. This would typically include providing your address to allow for the delivery and installation of goods and services. We do not pass your details on to third parties for marketing purposes.
During the course of placing an order you will be asked for your credit card details in order to process a payment. Credit card details are collected and processed on our behalf by PayPal[http://www.paypal.com]. They provide secure online credit card transaction services to ensure the security of your credit details. The credit card information you provide is processed and stored by PayPal on their secure systems.
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
International data transfers
If you are in the European Union, information which you provide may be transferred to countries including the United States which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email using the contact form at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.
You may contact us at:
Tel: 0203 397 3998
2 Woodberry Grove