Toll Free 0800 133 7841
London 0203 397 3998
Exeter 01392 927 893
Cardiff 02921 660 867
Oxford 01865 582 843
Manchester 01618 833 124
York 01904 215 670
Edinburgh 01315 640 878
Stoke-on-Trent 01782 479 214
Norwich 01603 327 168
Southampton 02381 290 557

Worktops & Flooring UK Ltd Privacy Policy

Worktops & Flooring UK Ltd is comitted to protecting the privacy of visitors to our web sites. This page outlines the information we collect and how it will be used.

Information we collect

The web site deals with two types of information:

Aggregate non-personal information

This includes general information about visitors to the web site and but doesn't contain information identifying individual visitors. This includes information such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This aggregate information is used to monitor the performance of the web site and to make improvements to the site and to the products and services on offer.

Personal information

During the course of your visit to the site you may wish to place an order, request a quotation or subscribe to a newletter or to other commmunicaiton services. In order for us to process your request we may collect, process and store the following kinds of personal data:

Your name, address, telpehone number and email address
Details of the goods and services you order or which you have asked us about

This information is used to:

provide you with the good and services you have requested
send statements and invoices to you, and collect payments from you;
provide you with the information you have requested
send you general non-marketing & commercial communications;
send you email notifications which you have specifically requested;
deal with enquiries and complaints made by or about you relating to the website.

We may need to pass your details to a third party in order for them to provide services to you on our behalf. This would typically include providing your address to allow for the delivery and installation of goods and services. We do not pass your details on to third parties for marketing purposes.

Financial Information

During the course of placing an order you will be asked for your credit card details in order to process a payment. Credit card details are collected and processed on our behalf by PayPal[http://www.paypal.com]. They provide secure online credit card transaction services to ensure the security of your credit details. The credit card information you provide is processed and stored by PayPal on their secure systems.

Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We use this information to enable us to manage transactions you may carry out on the web site. A typical use of cookies is to anable us to keep a list of items you add to your shopping cart. Cookies have a limited life and expire after a short period. Or you can delete them at the end of your session.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) If you disable cookies you will still be able to browse the web site but you will not be able to place on order or obtain a quotation from the web site because these service rely on cookies for their operation. But you still have the option of ordering by phone if you do not wish to use cookies.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. The information we obtain from this service does not allow us to identify individual visitors

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

to the extent that we are required to do so by law;
in connection with any legal proceedings or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries including the United States which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email using the contact form at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)